Frequently Asked Question


Airline tickets/hotel rooms

Change or cancel my tickets/room.
To change a reservation, you must go into your account, select trip, then the item you would like to edit or cancel.
  • Will I get a full refund.
  1. Yes you will get a full refund from Genie butler
  2.  Refund from will only depend on their own policy.

Transportation within Destination

Finding a taxi.
  • How to know taxi is safe?

           All drivers go through an extensive check and all users are asked to rate their experience and their driver. There is also an emergency pin you create that you can enter into the app which will alert GB in case of an emergency.

Payment: Transportation -- Hotel -- Reservations

What forms of payment are accepted?

We support several payment methods, which depend on what country your payment account is located in.

You'll see which payment methods are available to you on the checkout page, before you submit a reservation request. After you select your country, all of your payment details will be shown.

Offline or cash payments are a violation of our Terms of Service, and can result in removal from Genie Butler We prohibit off-site payments because paying outside of Genie Butler makes it harder for us to protect your information and puts you at a greater risk of fraud and other security issues.

Payment options may include:

  • Major credit cards and pre-paid credit cards (Visa, MasterCard, Amex, Discover, JCB)
  • Many debit cards that can be processed as credit
  • PayPal for select countries
  • Alipay for China only
  • Postepay for Italy only
  • Sofort Überweisung for Germany only
  • iDEAL for the Netherlands only
  • Boleto Bancário, Hipercard, Elo, and Aura for Brazil only
  • PayU for India only
  • Google Pay for US Android App only
  • Apple Pay for iOS App only

Things to do/Sightseeing

  • What’s near me?
  • Rating
  • Looking at menus
  • Reservations

Requirements and recommendations to have a safe trip.


What can I do to ensure my safety?

What does Genie Butler do to make its users more confident in their safety while traveling?

What are my resources for safety while traveling?

What languages do they speak?

Who can I call if I feel I am in an unsafe situation?


We offer you a super experience around the country.